What is the greatest contribution you have made in this position?
Describe some of the challenges you faced in your recent or previous roles (related to process improvement, quality improvement, etc.). What did you do to resolve them. What actions did you take and what were the results (quantify whenever possible with #, $, and %).
Describe a work situation where you discovered a major error that had been overlooked by others in your department. Had you not discovered the error what would have been the impact? What resources did you end up saving the company?
Did you take part in any efforts to increase productivity, efficiency and quality of operations? How about save money? Any specific programs or activities? How might you quantify the reported results?
Do you have specific performance metrics in your department that you are evaluated on? If so, how has your performance rated in comparison to those metrics and the rest of your team?
Any participation in or contribution to improving the quality and delivery of products and services?
Any development of new documentation and/or record keeping procedures? Results?
Any responsibility for designing or initiating processes to improve the customer experience (internal or external? What specific examples do you recall?
To brainstorm approaches you can adopt to demonstrate value you've delivered in prior roles, please schedule a complementary discovery session with one of our certified career development practitioners or transition specialists. You may also visit the Help Center, call 866.827.7302, email us, or use the "Feedback & Support" link located on bottom right side of the page. We also invite you to continue the conversation by sharing your suggestions for advancing in the selection process by adding a comment below.